Angry, but Not Rude: A Lesson I Learned from My Friend Rich

Years ago, I learned a great technique for managing my anger when dealing with very frustrating situations - especially when it requires interacting with other people. I learned this valuable lesson somewhat by accident as I listened to how my good friend Rich handled a thorny travel situation as he held his phone off to the side with me on the other end.   I don't think that I ever told Rich about the lesson he didn't know he was teaching. But it has stuck with me and been a handy tool when I want to be sure I manage myself well in difficult interactions.   I hope you find it as valuable as I do.