EP 162 – What is Drama Costing Your Business Beyond Dollars? #2 in a Series
This is #2 in a series. If you didn’t already listen, make sure to go to DefeatDrama.com and find episode # 160
So, did you use my simple calculation to learn the minimal amount you are investing in team drama
Weekly? Annually?
How does that feel??
I’ve been helping leaders just like you defeat their team drama for more than 15 years.
And, let me just say, I use the term Drama very loosely –
Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be – You need a team laser focused on serving your customer, clients, or patients…….
Why have I made it my mission to help leaders Defeat Drama? Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way. Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!
In addition is the personal toll….and if you’re like any of my clients, you are likely feeling the brunt of this personal toll
The personal toll
Frustration
Overwhelm
Burn out
Resignation
But let’s dig even deeper into additional costs not factored into our very simple calculation:
These additional business costs are, perhaps, more challenging to calculate but can be huge, probably bigger than the cost of the lost time.
Increased liability – if your team isn’t functioning well there’s a higher probability of mistakes that can lead to poor outcomes. If a client, customer or patient suffers as a result there can be huge costs.
An injury from a poorly constructed product Mis-information that causes a client to take missteps in their business. In healthcare a med error or procedural error could cost a life
Take a moment to think about your business. How could employee missteps, miscommunications, lack of focus impact those you serve?
So, maybe an issue doesn’t cause damage large enough to create a liability issue but each SERVICE service issue is costly: There’s the time to TAKE a Customer/Client/Patient Complaint. Then there’s the time to design and implement a satisfactory response. OR….there is no satisfactory response and you lose that customer along with anyone else they tell – PERSONALLY – or on Social Media.
Then there’s the Decrease in productivity – time overall is used less effectively……
How about the Increase in chaos as a team works confused, coping with issues, putting out fires, working against the clock.
So…..for today’s Action – I want you to think about what I’ve shared.
HERE’s a Simple One scenario – sales team – customer complaint – trying to fix things –
Drama
Time
Frustration
Ongoing bickering
If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.
Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation
DefeatTheDrama.com/DelegationSheet
I’ve been helping leaders just like you defeat their team drama for more than 15 years.
Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/BookCall to claim yours now.
Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders
defeat team drama to 4X productivity, wow their customers and improve their bottom line with simple, actionable strategies, systems, communication hacks and mindset shifts.
