How Your Quality Analysts Can Help Improve Your Call Centers' Performance - with Robin Carter-Stuart

Robin Carter-Stuart is the Nominated Representative Coach at TSB Bank. He’s worked in the contact center industry for the past decade, mostly as a Team Leader, a technical trainer and as a sales quality analyst. He’s got a super strong understanding of how your Quality Analysts can contribute to building a world-class coaching culture in your centers, so you lift performance.

Full show notes: https://bravatrak.com/robin-carter-stuart-podcast 

Connect with Robin on LinkedIn: https://www.linkedin.com/in/robincarterstuart/

Get your free copy of Game On: https://bravatrak.com/game-on-book