11 Top Tips for Managing Millennials - with Josh Krissansen

Josh Krissansen is the Managing Director at Blogger Boy. He’s a Millennial born in 1993, and with five years' experience as a Sales Manager, he's also managed Millennials. Particularly as Head of Sales, responsible for an inside sales team doing outbound calling.

As a result, he’s got a number of great tips on how to get the best from the Millennials you manage.

Top 3 Tips:

Many Millennials see working in a contact centre as a career steppingstone. Find out what their career goals are, so you can help them understand how what they’re learning and doing is going to benefit them in the future (25:30).

Give them more autonomy where possible, along with the tools they need to come up with their own decisions. Retention will improve because they’ll be more engaged, and you’ll have happier customers (25:57).

Like Gary V suggests, use kind candour. Which means being straight up and honest, coming from a place of good intention (26:25).

You'll Learn:

The personality trait which separates Millennials from previous generations, and it’s implications (03:07).

Why working for established companies can be a challenge for Millennials, and what to do about it (04:00).

What happened at school and at home for Millennials, and its huge impact on how they want to be managed (05:27).

What Millennials need more than any other generation, but often don’t get enough of (10:30).

How to let them self-correct when they’re off-track (13:50).

How to have a constructive conversation with a Millennial if they’re off-track (14:44).

The changes in your business systems which Millennials require, so you get the best from them, and deliver better customer experience (19:15).

The number one thing your youngest employees want to be in their career, and how you can help them achieve it (23:19).

Get the full show notes here: https://bravatrak.com/josh-krissansen-podcast 

Connect with Josh here: https://www.linkedin.com/in/josh-krissansen/

Get your free copy of Game On here: https://bravatrak.com/game-on-book (you’ll also get the latest podcast episodes sent straight to your inbox).