Customers at hand car washes and any other business should be provided with all the basic information that they need to be able to make an informed decision about the goods or services that they purchase.
In this episode, Dean Cooke from Slough Trading Standards talks to Andreea Salvage about the key consumer protections people should be aware of.
The law protects your consumer rights when you buy goods or services. You can get help if you feel you have been treated unfairly at a hand car wash or if you have information that the site is not complying with trading standards.
Contact Citizens Advice in England and Wales by calling 0808 223 1133. Lines are open Monday to Friday from 9am to 5pm.
The Welsh language option is 0808 223 1144.
For Scotland, call Advice Direct Scotland on 0808 164 6000.
In Northern Ireland, call Consumerline on 0300 123 6262.
More information on how to apply to join the Responsible Car Wash Scheme can be found here: https://rcws.org.uk/