EP 184 Increase Creative Problem Solving
Does your team lack creative problem solving skills?
You have the power to boost your team's skills. Your team might be trained to come to you to solve issues rather than take their own specific liberties.
Be specific with what your team can solve.
Visualize a sandbox. How much freedom is given to solve an issue. How much room do your employees have. Define what your team's sandbox is.
At zappos a customer service representative has complete creative freedom to solve an issue up to about 100 dollars.
Where does your team lack freedom to solve problems?
Has your team been trained, intentionally or unintentionally to go to leaders with issues.
What is the problem solving process in your business?
Require a few potential solutions when bringing up problems.
Celebrate moments of independent creative problem solving.
Missteps are an opportunity to learn.
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Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders
defeat team drama
to 4X productivity,
wow their customers
and improve their bottom line
with simple, actionable strategies, systems, communication hacks and mindset shifts.
