I’m joined in this episode by Customer Success Leader Heather Thompson where we chat about your customers journey and ways to improve it. Heather has been involved in customer success for over 8 years in both North America and Europe and is slightly obsessive when it comes to customer experience!
Heather has worked with a variety of both small businesses to large enterprise customers, cultivating a well-rounded approach to customer success. She has a huge passion for solving customer issues and nurturing growth among her team
We chat all things customer service & how to bring the online experience to the forefront, especially in recent times where businesses have had to be more visible online.
Heather gives great tips on how to build a sales & marketing strategy in a way that resonates with small business owners to showcase their individual products & services.
We chat all things automating, outsourcing & scaling a business in a way that works for small business owners while ensuring they have the key systems & processes in place.
Heather also provides some great advice on how to engage your potential clients more through an authentic customer journey when they're at different stages of the buying process.
She's even thrown in a couple of book recommendations for good measure!
You can find Heather on LinkedIn at
https://www.linkedin.com/in/heathersthompson/ or @heatherweather2013 on Instagram where you'll find a link to her blog
If you like the podcast I'd love if you could subscribe and review it on Apple podcasts to help it reach more women in business who need some Big Sister Support! Thank you!
