Secrets To Contact Center Success
How to Increase Sales through Excellent Customer Service - with Phil Skingsley
Phil Skingsley is the MD at Sales Performance Improvement Strategies.
He was in the top 3% of salespeople for Xerox in the UK, transformed performance at American Express in New Zealand, and helped a major New Zealand bank achieve sales of between 200% and 300% of target.
Today, he shares how to increase sales through excellent customer service.
You'll Learn:
The 2 key ways to ensure your sales consultants create good customer outcomes (03:31).
The SPEND framework that Phil recommends consultants use to uncover customer needs (04:51).
An example of how a high-performing sales consultant delivered outstanding customer care (06:09).
The power of uncovering the impact problems are having on customers, and how it turned a small speaker manufacturer into a global powerhouse (09:47).
How great selling is really just great customer service (13:09).
How opportunities to lift sales and achieve good customer outcomes may be sitting right in front of you (15:56).
What customers are really buying when they purchase from you. It’s probably not what you think (18:11).
An easy exercise you can do with your team, to lift their sales and belief in your products (19:15).
How a major retail chain increased extended warranty sales by just over 20%, nationwide (22:07).
The 2 magic words that need to be used in sales conversations (23:38).
The most important step to lifting sales, which comes straight out of the playbook of the All Blacks, the best rugby team in the world (24:08).
Full show notes: https://bravatrak.com/phil-skingsley-podcast
Connect with Phil on LinkedIn: https://www.linkedin.com/in/philip-skingsley-9b1aaa22/