Secrets To Contact Center Success
Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty
Justin Baty is the Auckland Cars Regional Manager at Turners Auto Retail.
With 9 years’ experience in the business, he’s seen firsthand how the company’s supportive performance management process is highly effective at getting people back on-track and reaching their full potential.
Today, he shares what it is.
You'll Learn:
The details of the Performance Improvement Plan which Turners puts people on to support them to reach their potential, which you can swipe and deploy (02:31).
How managers structure their catch-ups, to ensure their team stay on track (02:55).
How team members can get daily coaching, in real-time (04:11).
The stunning success rate of the Performance Improvement Plans (05:18).
Just how quickly individual performance turns around with this approach, and how it motivates the rest of the team as well (06:21).
How this approach can be applied across the entirety of your business, including management (08:25).