A remodeling contractor is in a bind when the homeowner he worked for claims that one of his subs has broken their window while working. However, the sub did not tell him about any damage, and now the homeowner wants him to fix the window. He seeks advice from Tom and Dan on how to proceed with the situation.
In this episode, we talk about…
A similar experience Tom had in the past with a client It doesn't matter whose fault it is because you're attached to it — write her a check for the new window or have one installed. Not wasting your mental energy, focus, and time on the issue — it will take you away from scoring points in other areas of your business. Counting it as a marketing expenseResources:
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