Do you know your practice’s overall targets or Wildly Important Goals (WIGs)? How do you deploy corrective action if you’re lagging? Do you have lead measures predictive of future results? Are your team members made accountable for their individual contributions? Today, Dr. Mark Costes underscores the importance of weekly growth and quarterly calibration meetings. These huddles define each department’s job to be done in contribution to the overall WIG and ensure consistency of service and language at all levels.
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