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Here is a transcript of what is heard in the video: Talk about a free item or service you received. Please say -what item or service it was -why it was free -what you did to receive it -and explain how you felt about receiving this item or service Some time ago, I was driving my car and had to stop for gas. I remember being very anxious as it was in the middle of my exam period, so I was studying and on top of that I had just paid for some expensive repairs on my car, so I was strapped for cash. Although the tank was nearly empty, I asked the attendant to put 10 pounds worth of fuel in my car. He started the pump and walked away. A minute or two later, I looked at the pump and saw that it read 40 pounds and was still going! I flagged down the attendant and reminded him that I had only asked for 10 pounds of fuel and now I had to pay nearly 50! He apologised profusely but said since I had been given the petrol I had to pay for it. Well, I take it the attendant could see from my face that I was in a tight position and pretty upset about the whole ordeal. He offered to pay for the difference out of his salary but I couldn’t in good conscience ask him to do that. That’s when he offered me three free car washes and a waxing instead. It wasn’t an ideal situation as I still had to pay for the fuel and essentially I was getting something I didn’t truly need but I accepted the offer. It all worked out in the end because my car received some much needed care. I, of course, used the petrol and the attendant was satisfied that he didn’t have to pay for the fuel himself.