The world of ticketing has changed over the last fifteen years. Fred Maglione has witnessed that change as head of New Era Tickets, along with his extensive experience with other ticket vendors. Maglione talks about how the customer service aspects haven’t changed even though the platforms have, taking it from store outlet models to online. Maglione discusses the aspect of service fees, whether they should be bundled into the promoter ticket prices, and how the paradigm of ticketing has continued to strengthen, even with secondary markets online. Twitter: @FredMaglione
