Rob Fisher is the President and Director of Operations for Fisher Improvement Technologies. They provide education and consulting services in Human & Organizational Performance Improvement, Incident Analysis and Corrective Actions, and Improving Procedures. He is a pioneer in Human and Organizational Performance and all aspects of organizational learning, including incorporating the understanding of personality diversity into risk management. Rob is a sought-after executive mentor, coach, and trainer, and is routinely invited to speak both locally and internationally. He is the author of the book Understanding Mental Models.