How can leaders strengthen connections in the workplace and beyond? Host Meny Hoffman interviews leadership consultant Patrick Veroneau about his research-backed CABLES model which provides a metaphorical bridge reinforced by positive interactions. Patrick shares the six relationship CABLES—consistency, appreciation, belongingness, (high-level) listening, empathy, and specifics. Practicing these behaviors adds cables that strengthen trust and engagement. They discuss common leadership pitfalls and how modeling desired behaviors shapes organizational culture more than stated values. Patrick also provides personal development advice on driving happiness in leaders that positively impacts teams.
Patrick Veroneau is a leadership consultant who founded Emery Leadership Group in 2008. With a Master's in Organizational Leadership, he brings over 15 years of experience across various industries. Author of "The Leadership Bridge" and a TEDx speaker, Patrick champions leadership fueled by emotional intelligence and psychological safety. He developed the CABLES model, promoting self-awareness and humanistic behaviors, to steer away from traditional command-and-control approaches. His work includes facilitating workshops and coaching, aiming to enhance engagement and excellence in leadership through the principles outlined in his book.
[00:01 - 14:58] The CABLES Model for Leadership
Patrick shares his CABLES model for building strong relationships
The 6 key behaviors: consistency, appreciation, belongingness, listening, empathy, specifics
Common leadership struggles: listening to respond rather than understand, failing to set clear expectations and hold people accountable
[14:59 - 25:35] Personal Development & Company Culture
Leaders need to know themselves before they can be there for others
You cannot grow your business without personal growth
Company culture starts with leaders modeling desired behaviors
Culture = how people behave, not values on website
Values allow you to align decisions and behaviors
[25:36 - 30:03] Practical Personal Development
The "POWER" model: Praise, Others, Writing, Exercise, Relaxation
Based on the 21 day happiness challenge research
Writing down 3 things you're grateful for - powerful impact on wellbeing
People approach challenges differently when starting from gratitude
[30:04 - 34:19] Closing Segment
Just as a physical bridge is built with cables, a leadership bridge is built with the six cables
Patrick on the rapid four questions
Want to connect with Patrick? Follow him on LinkedIn & Twitter @coachpatrickv. Learn how the C.A.B.L.E.S. Leadership Academy can help rise above your best at https://www.emeryleadershipgroup.com/.
Key Quotes:
"As leaders, we spend a lot of time trying to think about it in terms of how do we get people to trust us? Trust can go the other way of letting people know, like, I trust you. In terms of your ability to get this done or work through this problem.” - Patrick Veroneau
"The answers to the problems that you're facing right now are within the walls of this organization. For the most part, what happens though, is that people don't get tapped on the shoulder to be asked, how do you think you can solve this?" - Patrick Veroneau
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