I recently launched a new project called Fare Bella Figura – Make a Good Impression. Every day I take a photograph of what I am wearing and then I go into detail about why I am wearing it and put it up on social media. To my astonishment, these posts get very high impressions and a strong following. It is ironic for me. I have written over 3000 articles on hard core subjects like sales, leadership and presentations, but these don’t get the same level of engagement. Like this article, I craft it for my audience and work hard on the content and yet articles about my suit choices get a lot more traction. What I take away from this is people are interested in how we present ourselves in business.
The thesis of Fare Bella Figura is that first impressions are so important. In sales, people judge us hard based on how we look, before we even have a chance to open our mouths. If we don’t get that initial visual interaction correct, then we can be playing catchup to correct an unhelpful first take on us. “Clothes maketh the man” is an old idea and is related to this first impressions equation.
The other thesis of Fare Bella Figura is that I dress for the meetings I am going to have that day, rather than some random selection of what is back from the dry cleaners. We are going to make an impression with the buyer one way or another, so I want to be in control of that impression as much as is humanly possible.
I believe there is a direct link between how we present ourselves and the degree of credibility we can instil in the client. If we make a mess of the fabric and colour combinations, we are screaming “unsophisticated”. I do not recommend for men to ask their wives for advice. Study this “dress for success” topic for yourself and become the master of your own universe.
If we are turning up with ancient stains on our tie, or our suit, it is interpreted as sloppy and there is now a strong doubt about our quality consciousness. If our shoes are scuffed or not displaying a high shine finish, it says we are lazy, not detail oriented and unreliable. The term “down at heel” means “poor” and it comes from the fact that the back of the heel of the shoe has worn down and has not been repaired. Either we are too poor and obviously not a success in the sales profession to be able to repair it, or too indifferent and either way, it is a bad sign for the buyer.
If we are wearing a brown or tan belt with black shoes or vice versa, it says “hick” and someone who lacks common sense. The exact matching tie and pocket square colour combination is another faux pas these days. Would we want to accept these types of salesperson as our “trusted advisor”? I doubt it. I certainly wouldn’t take their advice on anything if they can’t even dress themselves correctly.
Suits too large or too small are another bad indicator. They have either lost a lot of weight, but haven’t bothered to get their suit taken in, or they are getting chubbier and haven’t had the suit taken out, because they won’t spend the money. It isn’t that expensive to alter an existing suit, and the difference is total. If the suit trousers are too long or too short, it looks off – go and get them altered or replace them.
Style and fashion are difficult to navigate. Suit jacket lapels get skinnier, ties get wider and then get narrower, trousers get slimmer and then get fuller, socks get discarded when wearing shoes – all sorts of temporary fashion trends take over the dictates of what is appropriate. Suits can last more than one fashion trend and you have to debate with yourself whether that wide lapel is still going to present the right image with the client when everyone else is wearing a narrower lapel these days.
I struggle with this. I have a favourite double breasted Versace suit from years ago and because the style is dated; I don’t get to wear it much or at all and that seems a waste. However, if I am dressing for my client, then the answer is simple – leave it in the wardrobe for a day in the future when that trend makes a comeback.
My mantra when I leave the house every day is to check my look in the mirror and ask myself, “do I look like one of the most professional people in my industry?”. If I don’t, then I go and make a few changes, until I am satisfied I can pass that test. Here is a caveat. For a lot of men in Europe, they will be wearing a jacket and trouser combination, rather than a suit and the American trend is to much more casual clothing. In certain industries, like IT, you will hardly see anyone wearing a suit. Now I sell in Tokyo and everyone here wears a suit. I remember I was so surprised when met the President of a gas stand and he was wearing a suit, so men’s suits are predominant here. Therefore, I dress for this business environment and you should do the same for your reality.
There is a correlation between the quality of our clothing and our personal financial success. Buyers judge us based on what they see. If we look cheap and nasty, they won’t want to trust us with their business because we don’t look successful. On the other hand, if we are overdressed, it can have a negative consequence. It can make them feel inferior, so the balance is important.
If we roll up in our expensive Brioni or Kiton suits and Rolex watches, and they are just a salaryman tasked with purchasing goods and services for the company, they can feel inferior and experience some discomfort. We look a bit too sharp to them and they don’t want to get cut. As I say, getting the balance right is the key.
We will make an impression on the buyer based on what we wear, so we need to determine what that impression will be. We don’t leave it to luck or chance. We make sure it is the right choice – the one that leads to the deal getting done.
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About The Author
Dr. Greg Story, President Dale Carnegie Tokyo Training
The bestselling author of “Japan Sales Mastery” (the Japanese translation is "The Eigyo" (The営業), “Japan Business Mastery” and "Japan Presentations Mastery" and his new books "How To Stop Wasting Money On Training" and the translation "Toreningu De Okane Wo Muda Ni Suru No Wa Yamemashoo" (トレーニングでお金を無駄にするのは止めま
Dr. Greg Story is an international keynote speaker, an executive coach, and a thought leader in the four critical areas for business people: leadership, communication, sales and presentations. He leads the Dale Carnegie Franchise in Tokyo which traces its roots straight back to the very establishment of Dale Carnegie in Japan in 1963 by Mr. Frank Mochizuki.
He publishes daily blogs on LinkedIn, Facebook and Twitter
Has 6 weekly podcasts:
1. Mondays - The Leadership Japan Series,
2. Tuesdays – The Presentations Japan Series
Every second Tuesday - ビジネス達人の教え
3. Wednesdays - The Sales Japan Series
4. Thursdays – The Leadership Japan Series
Also every second Thursday - ビジネスプロポッドキャスト
5. Fridays - The Japan Business Mastery Show
6. Saturdays – Japan’s Top Business Interviews
Has 3 weekly TV shows on YouTube:
1. Mondays - The Cutting Edge Japan Business Show
Also every Second Thursday - ビジネスプロTV
2. Fridays – Japan Business Mastery
3. Saturdays – Japan Top Business Interviews
In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development.
Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making, become a 39 year veteran of Japan and run his own company in Tokyo.
Since 1971, he has been a disciple of traditional Shitoryu Karate (糸東流) and is currently a 6th Dan.
Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.
