You have to tell people how it is or you will lose power and authority. If you swallow what you want to say, you will diminish yourself. If you avoid hard conversations, you will have less influence. You need to tell them exactly how you are feeling. This was the tenor of the advice coming from an American communication “guru”. While listening to this, I thought this is absolutely going to fail in Japan, if not everywhere.
Dale Carnegie’s human relations principles however work well not only in Japan, they work well everywhere. So rather than trying to ardently assert our rights, telling others how we feel and gaining power through strength of will, let’s try some proven methodologies that actually work.
Don’t criticize, condemn or complain
The guru gave the example of someone keeping you waiting, suggesting you “respectfully” tell them how you feel about that. Dale Carnegie realised there was no point. Even if you are polite, people become defensive and are irritated to be reminded that they are less than perfect. They were late, you can’t get the time back, so you just have to accept others are not as reliable as you are and move on.
Try honestly to see things from the other person’s point of view
When we are fixated on what we want, we become inwardly focused. The goal of successful human relations is to be liked and trusted. Selfishness won’t get you there. They are massively late, so what? Are they doing this to annoy us, to punish us, to irritate us? No, there are bound to be any number of things happening in their world which we don’t know about, so let’s not be too hasty to apply “our rights” to the situation.
Begin with praise and honest appreciation
Rather than launching into the witch hunt of the “crimes’ of the other person, zeroing in on the hard talk topics, build the relationship with praise. Not fake, apple polishing, sycophantic praise. Rather, genuine reflections on their good points, backed up with concrete evidence or examples.
Be a good listener. Encourage others to talk about themselves
Few people listen today. Tied up in themselves, in having power or status, they are all about them. They interrupt others when they are talking, they try to display their cleverness by finishing other people’s sentences, they one-up others to be dominant. People however want to be acknowledged, to be heard and our job is to get them talking about themselves.
Forget about being powerful through winning at hard talk. People will willingly cooperate with you, if you apply these principles. The ideas are easy to understand, but not so easy to apply.
