Will Rogers once stated, “I never met a man I didn’t like.” I believe that is because he stood face-to-face, eye-to-eye, shook hands and had a meaningful conversation. In business, you too need to apply that same method! As a small business or solopreneur, you must not rely on software or some app to build and maintain meaningful customer relations. Think about those 3 words individually, and collectively, customer – relationship – management. This program talks about fundamentals and points to several aspects of good, and bad, customer relationship management. If you get it right, chances are you’ll thrive … get it wrong and you’ll struggle and fail!
