#258 Brian Peterson: How Dialpad is Building the Future of AI-Powered Communication

What happens when you combine 8 billion minutes of voice data with a full-stack AI engine? 

Yes, that’s what Dialpad is doing.

In this episode, Brian Peterson, CTO and Co-Founder, breaks down how they’ve built an AI-powered communications platform from the ground up. 

From real-time sales coaching and AI-driven support agents to predictive analytics that can spot churn before it happens, Brian shares why owning the full stack — infrastructure, LLMs, and data  is the only way to deliver truly intelligent customer experience.

If you’re curious about the future of AI in business communication, this is the episode to watch.

Stay Updated:

Craig Smith on X:https://x.com/craigss

Eye on A.I. on X: https://x.com/EyeOn_AI

(00:00) Brian’s Founding Story  

(03:56) What Dialpad Actually Does Today  

(05:17) Is Voice the Most Valuable Untapped Data Source?

(07:41) Inside DialpadGPT

(10:10) AI Solutions for Sales, Support & Collaboration  

(12:24) Owning the Entire Customer Journey with Unified Comms  

(14:11) How Dialpad Stays Ahead in the AI Race  

(17:50) Real-Time AI Coaching & Playbooks 

(22:32) Why Most Enterprises are Behind in AI Adoption  

(25:28) Action-Oriented AI Agents  

(32:40) What’s Next for AI in Customer Communication