Facebook Sales Strategies | Episode 38
“Ever wonder what you should do with the negative reviews you get on Facebook?”
Here is a great question from one of Kim’s followers, Rebecca Williams. She asks, “What is the best way to handle reviews, good or bad, on Facebook?”
Lets start with the good first:
Thank them quickly and promptly Write them a note on their Facebook page - Remember Facebook tracks how quickly you respond Make sure you make them feel like an amazing human being! Perhaps, private message them and thank them as well Maybe, offer a Thank You gift or incentive, or something a little extra - This will excite them ann they will want to share.
This is want you do if you get a negative review:
Handle it as quickly as possible Write a response directly to the individual Try to resolve the issue Ask them to post a correction or an update - This is a great way to combat a negative review If they will not recant the negative review, you can take a screen shot and talk about it and address it that way
Or you can attempt to get tons more positive reviews to trump the negative review. Do this by sending one simple email survey to all your customers asking:
“Would you recommend us to your friends and family?”
1 - Being “Heck No!” 5 - Being “Absolutely, I cant wait to do it right now!”Email those giving you 5 Stars and ask them to give you a review on Facebook. Next, you are going to offer them an incentive for giving you that review. Offer, a gift card, a certificate for the review.
Let us know how you handle negative reviews? Leave us comment and gives us a seller review on iTunes!
https://itunes.apple.com/us/podcast/facebook-sales-strategies/id1003978371?mt=2
