When markets are kind, anyone can look like a genius. The test arrives when conditions turn—your systems, skills, and character decide what happens next.
What are the five drivers every leader must master?
The five drivers are: Self Direction, People Skills, Process Skills, Communication, and Accountability. Mastering all five creates resilient performance across cycles. In boom times (think pre-pandemic luxury hotels in Japan) tailwinds mask weak leadership; in shocks (closed borders, supply chain crunches) only strong drivers keep teams delivering. As of 2025, executives in multinationals, SMEs, and startups alike need a balanced “stack”: vision and values (Self Direction), talent and trust (People), systems and analytics (Process), clear messaging and questions (Communication), and personal ownership (Accountability). If one leg is shaky, the whole table wobbles.
Do now: Score yourself 1–5 on each driver; identify your lowest two and set 30-day improvement actions.
Mini-summary: Five drivers form a complete system; strength in one can’t compensate for failure in another.
How does Self Direction separate steady leaders from “lucky” ones?
Self-directed leaders set vision, goals, and culture—and adjust fast when reality bites. Great conditions or an inherited A-team help, but hope isn’t a strategy. As markets shift in APAC, the US, or Europe, leaders with grounded values and a flexible ego change course quickly; rigid, oversized egos drive firms off cliffs faster. The calibration problem is real: we need enough ego to lead, not so much that we ignore evidence. In practice that means owner-dated goals, visible trade-offs, and a willingness to reverse a decision when facts change.
Do now: Write a one-page “leader operating system”: purpose, top 3 goals, non-negotiable values, and the conditions that trigger a pivot.
Mini-summary: Direction + adaptability beats bravado; values anchor the pivot, not the vanity.
Why are People Skills the new performance engine?
Complex work killed the “hero leader”; today’s results flow from psychologically safe, capability-building teams.Whether you run manufacturing in Aichi, B2B SaaS in Seattle, or retail in Sydney, you need the right people on the bus, in the right seats. Trust is the currency; without it, there is no team—only compliant individuals. Servant leadership isn’t slogans; it’s practical: career conversations, strengths-based job fit, and coaching cadences. Climbing over bodies might have worked in 1995; in 2025 it destroys engagement, innovation, and retention.
Do now: Map your team on fit vs. aspiration. Realign one role this fortnight and schedule two growth conversations per week for the next month.
Mini-summary: Build safety, match talent to roles, and coach growth; teams create the compounding returns, not lone heroes.
What Process Skills keep quality high without killing initiative?
Well-designed systems prevent good people from failing; poor processes turn stars into “low performers.” Leaders must separate skill gaps from system flaws. Mis-fit is common—asking a big-picture creative to live in spreadsheets, or a detail maven to blue-sky strategy all day. Across sectors, involve people in improving the workflow; people support a world they help create. And yes, even “Driver” personalities must wear an Analytical hat for the numbers that matter: current, correct, relevant. Toyota’s jidoka lesson applies broadly: stop the line when a defect appears, then fix root causes.
Do now: Run a 60-minute process review: map steps, assign owners, check inputs/outputs, and identify one automation or simplification per step.
Mini-summary: Design beats heroics; match roles to wiring, make data accurate, improve the system with the people who run it.
How should leaders communicate to create alignment that sticks?
Great leaders talk less, listen more, and ask sharper questions—then verify that messages cascade cleanly.Communication isn’t a TED Talk; it’s a discipline. Listen for what’s not said, surface hidden risks, and test understanding down the line. In Japan, nemawashi-style groundwork builds alignment before meetings; in the US/EU, crisp owner-dated action registers keep pace high without rework. In regulated fields (finance, healthcare, aerospace), clarity reduces audit friction; in creative and GTM teams, it accelerates experiments.
Do now: Install a weekly “message audit”: sample three layers (manager, IC, cross-function) and ask them to restate priorities, risks, and decisions in their own words.
Mini-summary: Listen deeply, question precisely, and ensure the message survives the org chart; alignment is measured at the edges.
Where does Accountability start—and how do you make it contagious?
Accountability starts at the top: the buck stops with the leader, without excuses—and then cascades through coaching and controls. As of 2025, boards and regulators demand both outcomes and evidence. Strong leaders admit errors quickly, fix them publicly, and maintain systems that track results and compliance. Accountability isn’t blame; it’s ownership plus support: clear goals, training, checkpoints, and consequences. In startups, this prevents “move fast and break the law”; in enterprises, it fights bureaucratic drift.
Do now: Publish a one-page scoreboard each Monday (KPIs, leading indicators, risks) and hold a 15-minute review where owners report facts, not stories.
Mini-summary: Model ownership, build coaching and monitoring into the cadence, and make evidence a habit—not a surprise inspection.
How do you integrate the five drivers across markets and company types?
Balance is contextual: tighten controls in high-risk/low-competency zones; grant autonomy in low-risk/high-competency zones. Multinationals can borrow playbooks (RACI, stage gates), but SMEs need lightweight equivalents to preserve speed. Startups should resist the “super-doer” trap by delegating outcomes early; listed firms should fight analysis paralysis by protecting experiments inside guardrails. Across Japan, the US, and Europe, leaders who pair people development with process discipline outperform through cycles because capability compounds while compliance holds.
Do now: Build a “risk × competency” grid for your top workflows and adjust oversight accordingly within 48 hours. Review monthly as skills rise.
Mini-summary: Tune people and process to context; move oversight with risk and capability, not with habit.
Conclusion: strength in all five, not perfection in one
Leadership success is engineered, not gifted by luck. When conditions turn, Self Direction provides the compass, People Skills provide power, Process Skills provide traction, Communication provides cohesion, and Accountability provides grip. Work the system, in that order, and your organisation will keep moving—legally, safely, profitably—even when the weather’s foul.
Author Credentials
Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー).
