151. Jonathan Hughes, Consulting at the Intersection of Strategy & Conflict Management

Show Notes:
Jonathan Hughes talks about his career in consulting, starting with an economic consulting firm, Putnam Hayes and Bartlett, in Los Angeles. He mentions his connection back to Harvard through CMI (Conflict Management Inc.) founded by Roger Fisher and Bruce Patton, and his subsequent roles at Vantage Partners and BDO.

The Career Path As a Consultant
Jonathan describes his role at CMI, focusing on complex negotiations and business partnerships, and his role in helping to start the boutique firm, Vantage Partners where he spent around 25 years as a partner. He later moved over to BDO, a large professional services firm, where he led the Management Consulting practice in the US, and globally.

Working As a Conflict Management Consultant
Jonathan discusses his work with CMI, emphasizing the importance of managing conflict constructively and approaching conflict creatively to develop solutions. He shares his experience with a pro bono project for OCHA (Office for Coordination of Humanitarian Assistance) at the UN, focusing on partnerships with the private sector. Jonathan highlights his work with conventional and special forces in the military, including SEALs and Civil Affairs, on negotiation and conflict management training. He explains the challenges of internal and interagency negotiations, as well as those with external parties, in both the military and corporate sector.

Influence Training to Special Forces
Jonathan elaborates on the influence training provided to special forces, including negotiations with governments and local leaders, partner forces, CIA, and the Department of State.
He compares the challenges of internal negotiations within organizations to external negotiations with customer, strategic partners, and suppliers. Jonathan emphasizes the importance of aligning different stakeholders and executives within any organization. He shares an example of a multi-billion dollar negotiation with  a state-owned enterprise a global corporation where understanding the other side's perspective was key to coming to an agreement.

Unpacking Negotiation Techniques
The conversation turns to the influence techniques at McKinsey, including role-playing scenarios and tools like legitimacy, logical persuasion, and appealing to friendship.
Jonathan discusses the importance of fact-based negotiation and the role of psychology and emotional motivations in influence. He introduces the concept of "calling people to a higher purpose" and the psychological drive for consistency. Jonathan shares a story about a negotiation where challenging the other side's unreasonable demand led to a more fair agreement.

Work History Summarized
When asked how conflict resolution training has influenced Jonathan's personal life.
Jonathan says that he is sometimes better at giving advice than incorporating it himself. Jonathan mentions that he has pursued a breadth of experiences working across life sciences, and biopharma, energy and natural resources, the semiconductor industry, and the intersection of software, financial services, and data and analytics. He mentioned extensive work with Equifax over the last 13 years. Jonathan discusses the balance between competition and collaboration in his strategy work.

Creative Pursuits and Cat Rescuers
Jonathan mentions his current focus on figuring out his next steps after leaving BDO and shares his interest in film. He mentions his experience as an executive producer on a documentary called "The Cat Rescuers." Jonathan mentions his love for travel, scuba diving, reading, and writing, including contributions to Harvard Business Review and MIT’s Sloan Management Review, focusing on topics ranging from innovation, to supply chain management, to negotiation, influence, and conflict management. Jonathan expresses his interest in finding another film project in the future. He emphasizes the importance of reading philosophy and science books, which continue to influence his thinking.

Harvard Reflections
Jonathan mentions his concentration in philosophy and the impact of professors like John Rawls and Stanley Cavell. He highlights a course called Thinking About Thinking taught by Stephen Jay Gould, Alan Dershowitz, and Robert Nozick. Jonathan discusses the relevance of his philosophy education to his career in consulting.
He mentions his continued interest in philosophy and science, despite focusing on business in his professional life. Jonathan shares recently read books, including a new translation of The Odyssey and rereading the Earthsea trilogy by Ursula K. Le Guin. He reflects on the theme of human finitude in Le Guin's books and its relevance to current discussions on human immortality and transhumanism. Jonathan expresses mixed feelings about the pursuit of human immortality and the importance of accepting human limitations. He mentions his recent LinkedIn post predicting future trends, including the impact of AI and technology on society.

Timestamps:

02:56: Conflict Management and Pro Bono Work 

06:25: Influence Training for Special Forces

11:37: Influence Techniques and Training Methods 

22:43: Conflict Resolution in Personal Life 

23:44: Professional Evolution and Current Focus 

27:28: Personal Interests and Future Plans 

29:19: Influential Courses and Professors at Harvard 

32:48: Favorite Novels and Personal Reflections 

Links:

LinkedIn: Jonathan Hughes | LinkedIn

Articles:

What’s Your Negotiation Strategy? HBR

Formalize Escalation Procedures to Improve Decision-Making - MIT Sloan Review

Unlearning to Innovate - Ivey Business Journal

Why Influence Is a Two-Way Street - MIT SMR Store

Simple Rules for Making Alliances Work - HBR

Featured Non-profit:

Hi. This is Mark Messenbaugh, class of 1992. Special thanks to Will Bachman for putting this podcast together to keep us all informed of what one another is doing. Great to hear your stories. The featured non-profit for this episode of The 92 Report is the Boys and Girls Clubs of America. I worked for BGCA back during the 2000s. It is a life changing organization that brings youth development and safe after school and summer programs to neighborhoods around the country that need it most. Saves Lives, saves communities. I hope you'll take a look at them. You can learn more@www.bgca.org and with that, here's Will Bachman with this week's episode.

To learn more about their work, visit: www.bgca.org.

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