This episode focuses attention on a topic the hosts have talked about before – developing a client-centered practice. By recalling things that have happened in their practices, Oscar and Scott discuss steps they have implemented to make sure they are always mindful of their clients’ needs and expectations. As lawyers, it can be easy to fall into the habit of believing that you know best how to handle the attorney-client relationship. But the hosts remind listeners that from the outset, it is the clients’ goals that matter most. For example, the first step is making sure that from the first meeting, you and the client are on the same page as to the level of communication the client wants and what you will commit to. From then on, it is up to you to maintain that promise and build the kind of relationship that will bring you more business.
