Pamela Jett is a communication skills expert with a strong focus in leadership and employee engagement. She is also a professional speaker and the author of two books, Got EQ? and Communicate to Keep 'Em. Pamela talks to Dr. Matthew on how to become a better leader and communicate using specific words that will increase employee engagement.
[1:55] Dr. Matthew introduces Pamela.
[3:20] What was Pamela's “prison” experience like?
[5:25] How do the words we choose make all the difference?
[6:55] Number one reason people quit is because they don't like their boss.
[7:25] Pamela shares an example between good and bad ways to talk to others.
[11:25] What does Pamela do when she gets push back from others on the specific words they're using?
[13:00] Leaders need to be aware of their impact with the words they're using.
[15:30] People remember when you don't say please and thank you, more often than when you do.
[16:40] Wonder why turnover is high? It's probably you.
[20:10] How can leaders leverage their communication choices to increase engagement?
[22:25] Pamela shares tips on how to improve your communication.
[24:40] Over 60% of Americans have no idea what their impact is on their company.
[26:25] Employees don't feel connected or that their work makes a difference.
[28:20] In the absence of good information, people make things up.
[31:25] Leading a team that works well is not a 'soft' skill. It is a critical leadership skill.
[33:20] How can we enhance our emotional intelligence?
[38:15] Check out Pamela's books: Communicate to Keep 'Em and Got EQ?
[38:55] Sign up to Pamela's Brain Wrinkle newsletter.
[40:15] Challenge of the week? Pay attention to your choice of words and tone of voice.
Mentioned in This Episode:
Communicate to Keep 'Em by Pamela Jett
Got EQ? by Pamela Jett