Today we discuss janitorial hiring on the Grow My Cleaning Company Podcast with Cathy Patterson from Allied Cleaning Service. After we get to know Cathy a little, we talk about janitorial hiring, firing and everything in between.
BONUS- Want to know how to price cleaning jobs? Check out this free podcast- http://growmycleaningcompany.com/pricing-cleaning-jobs/
Have you ever dealt with the last minute no show, or even worse, the dreaded “no call, no show” cleaning employee? Of course you have- well today is your lucky day as we dive in and talk about how to deal with that exact problem. Listen in and discover:
Why you have to set the stage from the start Why trying to deal with the problem when they call in is already way too late How advertising affects no show rate Why your Core Values have EVERYTHING to do with employees showing up The difference between trying to change your employees and building on what they already have How just giving employees money ISN’T enough anymore Why consistency is key Just how important/ difficult employee hiring and turnover is in the cleaning industry
We talk about communicating a zero tolerance policy on no call, no show right from the beginning- advertising for help all the way through terminating an employee. We also go over how handling a single no call no show wrong can pollute your entire team.
BONUS: Interviewing employees is a PROCESS, not an event
It can be tempting to look the other way or “deal with it later” when an employee misses a shift, but that screams chaos and lack of leadership to the entire team and bad habits spread like a cancer. Handle this wrong and you will soon find the inmates running the asylum!
SUM IT UP: You must have a ZERO tolerance policy- No call, no show- NO JOB!!
Before the party ends, Mike shares in hundreds of employees over a couple of decades, he has NEVER fired someone and thought “I should have waited” and in almost every case he immediately knew he should have done it sooner. Hire SLOW and fire QUICKLY. You can’t wait when it comes to firing problem employees. The time between when you know in your head and heart they have to go and when you actually part ways is some of the most expensive time you will have in your cleaning company.
Cathy shares some of her experience in the Lightening Round
Never cheat, never take shortcuts and always deliver on time Never hire employees without a background check Stay on top of things, check on your people, make sure your work is complete Go above and beyond always
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