The Customer is Always Wrong
Photo World how many times have you heard "The Customer is Always Right"? As a customer of many goods and services, I can tell you I have not always been right or at least I wasn't treated like I was right. My guess is half the time I was probably wrong. Often we get stuck on the thought that we are right because we are stubborn or we just don't want to admit to being wrong. With that said, think about the other side. If you are right then the business or other person you're interacting with is wrong. So as photographers and small business owners we will deal with this transaction many times throughout our careers. I know I have felt like, and said in private, that a Customer is Wrong, but that doesn't solve anything for them or me. It took me years to let go over my own personal problems and start saying:
Where did this go wrong What can I do/should do to make this right What can I learn from thisPhoto World if you get so stuck on communication being the problem and it turns into a "I said" and "they said" match then you will not only have a difficult time resolving an issue then and there but you will also struggle to grow as a person and as a business. Sticking to our word when we promise is a must; fighting the customers word when they misunderstood is something to outgrow. It is hard to do but if you can stop the bickering and cool off, so you can collect your thoughts and come up with a solution or compromise then you will see growth in all areas of your life.
Thank you for tuning in to this edition of Take & Talk Relationships. (kidding)
The truth is we could all improve and always improve.
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