Krista Bourne is the president over a twelve state market for Verizon Wireless, the nation’s largest and most reliable wireless carrier. In this role, Bourne leads the team responsible for delivering extraordinary customer service and growing the sales, marketing, operations and financial performance in the market. Bourne, a 15-year veteran of the wireless business, has held positions of increasing responsibility within Verizon including director - Customer Service in the Northeastern U.S., director - Customer Service for Verizon in the Southeast, director - Retail Sales for Upstate New York and region president for the Houston and Gulf Coast markets. Most recently, Bourne was president of Verizon’s Carolinas where she led sales, service, leadership development and business transformation efforts. Bourne has been an active member in her community and most recently served on the Boards of the Houston Area Women’s Center and Houston Technology Center. Bourne’s enthusiasm to serve customers, her eagerness to lead change and her natural ability to develop leadership has propelled her through the leadership ranks and helped the company navigate in a time when the industry and Verizon’s product offerings continue to evolve.
In this episode, Krista shares with us her journey growing with the company over the past 15 years, managing work life balance, teamwork and community involvement.
Be sure to check out the Verizon initiatives:
Verizon: Responsibility http://www.verizon.com/about/responsibility/our-approach Verizon Innovative App Challenge http://appchallenge.tsaweb.org/ Verizon Connected Program Verizon Mobile Learning Academy http://www.iste.org/lead/verizon-mobile-learning-academy Google For Education https://www.google.com/edu/For more information on STEMCAST visit http://cstem.org.
