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Today, Jody and I talk about relationship-building.
How do you help deal with or counsel a patient who distrusts you for reasons outside of your control?
How to build trust with patients
1. Reliability
- Consistency
- Speak their language, don't talk down to people
- "Never believe that just because you have a degree, that you've earned people's respect"
2. Honesty
- Sometimes, telling the truth can be awkward
- Address the mental barrier- "Let's talk about the elephant in the room"
- Empathy
-- One of the most powerful human interaction
-- Active listening
-- "Put yourself in their situation"
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