In business today it's personal. Across every sector, businesses are shifting their emphasis from the transaction to the relationship, from simple communication to community. Membership, says Robbie Kellman Baxter, is a transformational trend.
In this episode we talk about the implications of that trend, but we also explore Robbie's own approach to writing her book The Membership Economy - how she discovered the power of writing as a problem-solving tool and how she used the research period to extend her network upwards and outwards.
Robbie's approach to her own book is refreshingly and challengingly direct: 'I didn't write the book to sell a lot of books and make money as a book author. I wrote the book because I'm a consultant, and I wanted people to have that kind of one pound business card to understand this is Robbie Baxter and this is how she frames the challenges in the business world, and if we worked with her this is how she looks at things.'
There's SO much good stuff in this interview for you if you're running a business and writing about it.
