In this episode, the hosts discuss how they use texting and visual voicemail to help maintain client communication. In today’s world, clients expect a much higher level of connectivity and communication with their lawyer. Scott and Oscar chat about how they decided to give clients their cell phone numbers to ease communication and make themselves more productive and how they manage client expectations about contact and responding to inquiries. That leads to a discussion on how using tech to increase client intake. Without a doubt, maintaining a good flow of communication with clients is central to a growing practice.
