We've all received one in the mail, a letter from a health insurance company, hospital, or doctor. They all look different, sometimes there are multiple copies that arrive for days and sometimes they look like a bill, even though they say "This Is Not a Bill" at the top. In this episode of HealthChangers, presented by Cambia Health Solutions, we'll hear two stories from people in health care applying user-centered design to make these letters and bills easier to understand.
