As healthcare has gone digital, Bob Wachter, Chairman of the Department of Medicine at UCSF, noticed plenty of problems. Why were doctors no longer making eye contact with their patients? How could one of America's leading hospitals give a teenager a 39-fold overdose of a common antibiotic, despite a state-of-the-art computerized prescribing system? How can we make sure doctors and the digital world make things better for patients?
