None of us want to deal with unhappy customers but it is inevitable as a small business owner. In this episode, we discuss how to save your sanity and your reputation next time you must deal with one.
Before you respondMany of us get a negative email, message, or review and want to instantly respond while we are seething mad. Probably not the best way to respond. Before you reply:
Breathe Empathize Do not take it as a personal attack Think of solutions How to respond Listen objectively and get to the root of the problem Come up with a quick resolution Implement the resolution quickly Don't be a pushover Sometimes you cannot make them happy, no matter what you do Sometimes you must fire customersIf a customer is too demanding or gets out of line, you can fire customers. Make sure you have disengagement language in client contracts where applicable.
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