In this episode, Dr. Britt Berrett welcomes Dr. Jason Wolf of The Beryl Institute to discuss the patient experience, defined by Wolf’s organization as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. Berrett and Wolf talk about the success that the Beryl Institute has had in creating what Wolf describes as “a global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.” Wolf also offers advice to future healthcare leaders on how to succeed in the industry.
