James Dodkins helps companies create outstanding and unforgettable customer experiences. As a speaker, author, trainer and consultant he travels the globe learning the secrets of the world’s best performing companies, and he uses that information to help organizations replicate that success. James specializes in customer experience and customer centricity and is Principal Consultant at BP Group. His new book is called ‘Put Your Customers Second’ and will be hitting the stores soon.
More info and Free Book: http://jamestaylor.me/
In this episode, you’ll learn:
Why the best organizations put their customers second
The waffle in most business books
The story narrative in business books
The One Minute Manager
Built To Sell
How to connect with influencers
VAKWIRE – The seven elements of creating a customer centric culture
Culture at Ritz-Carlton
Vision and values
Personal values vs Company values
Value ladder
Creating your own competitors
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