Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
“The relentless pursuit of your goal and you need to have the goal and there needs to be a plan in place so we go back to what I originally talked about at the beginning of the interview and that is create the plan, the success doesn’t happen by accident. I always start with the end in mind and that was when I first started at 22 23 years old I created that 10 year plan, well this is where I want to be so now let’s work backwards and create that plan” …[Listen for More]
To Listen or to Get the Show Notes go to http://wp.me/p6Tf4b-544
