On this episode of The Wednesday Call podcast with Andy Albright, Jeff Bright joins the show to help Andy discuss 4 ways you can respond to people and the difference between coaching vs. empathy vs. relating.
How do you know the difference between coaching vs. empathy vs. relating when you are dealing with people?
When do you know it is time to use the “Feel, Felt, Found” strategy?
Tim Goad says, “empathy is the capacity to feel someone else’s pain and someone else’s joy.”
There are four ways you can react to a person you are talking to. Empathy, Sympathy, At Least Not statements and I know Because statements.
Empathy
I want to try to see the world through someone else’s eyes. This is where you are perspective taking. Stand in their shoes for a few moments.
Non-judgmental. We want to be kind and natural. Being judgmental allows us to compare or give an excuse.
We try to understand their feelings. First, can you understand yours? It requires you to remember.
Communicate your understanding and caring about their feelings. You get to feel what they are going through when you do this. Maybe you respond by saying, “I don’t know what to say now, but I’m glad you told me!”
Empathy is about not agreeing or evaluating, but just understanding where the person is coming from.
Being an accountable person makes empathy easy. A blamer can’t do empathy.
Do you use interactive teaching with people? Be simple. Be clear. No confusion. Little negative. Get people to believe in you and they will buy in to what you are saying and doing. Does it make you feel better?
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