Gary Noesner was the FBI negotiator at Waco in 1993, where David Koresh and the Branch Davidians waged a 51-day siege against authorities. This is just one of the many high-profile cases Gary has worked on, and we wondered what a career in negotiating life-or-death situations teaches you about listening.
His new memoir is called Stalling for Time: My Life as an FBI Hostage Negotiator