Resource and referral agencies are key to supporting child care providers in running their businesses, connecting with families and meeting state requirements for program quality. In this episode, Mary Smicklas and Erin Holleran, co-authors of the business support system at North Western Ohio YWCA tell us about the impact of good business practices on the quality of care. We also talk about the importance of hard and soft skills in managing the business side of child care and what to look for in business training programs.
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